North Carolina Law

a) Public adjusters shall ensure that all contracts for their services are in writing and contain all of the following terms:

(1) Legible full name of the adjuster signing the contract, as specified in Department records.

(2) Permanent home state business address and phone number.

(3) Department license number.

(4) Title of “Public Adjuster Contract.”

(5) The insured's full name, street address, insurance company name and policy number, if known or upon notification.

(6) A description of the loss and its location, if applicable.

(7) Description of services to be provided to the insured.

(8) Signatures of the public adjuster and the insured.

(9) Date contract was signed by the public adjuster and date the contract was signed by the insured.

(10) Attestation language stating that the public adjuster is fully bonded pursuant to State law.

(11) Full salary, fee, commission, compensation, or other considerations the public adjuster is to receive for services.

(b) The contract may specify that the public adjuster shall be named as a co-payee on an insurer's payment of a claim.

(1) If the compensation is based on a share of the insurance settlement, the exact percentage shall be specified.

(2) Initial expenses to be reimbursed to the public adjuster from the proceeds of the claim payment shall be specified by type, with dollar estimates set forth in the contract and with any additional expenses first approved by the insured.

(3) Compensation provisions in a public adjusting contract shall not be redacted in any copy of the contract provided to the Commissioner.  Such a redaction shall constitute an omission of material fact in violation of Article 63 of this Chapter.

(c) If the insurer, not later than 72 hours after the date on which the loss is reported to the insurer, either pays or commits in writing to pay to the insured the policy limit of the insurance policy, the public adjuster shall comply with all of the following:

(1) Not receive a commission consisting of a percentage of the total amount paid by an insurer to resolve a claim.

(2) Inform the insured that loss recovery amount might not be increased by insurer.

(3) Be entitled only to reasonable compensation from the insured for services provided by the public adjuster on behalf of the insured, based on the time spent on a claim and expenses incurred by the public adjuster, until the claim is paid or the insured receives a written commitment to pay from the insurer.

(d) A public adjuster shall provide the insured a written disclosure concerning any direct or indirect financial interest that the public adjuster has with any other party who is involved in any aspect of the claim, other than the salary, fee, commission, or other consideration established in the written contract with the insured, including, but not limited to, any ownership of, other than as a minority stockholder, or any compensation expected to be received from any construction firm, salvage firm, building appraisal firm, motor vehicle repair shop, or any other firm that provides estimates for work, or that performs any work, in conjunction with damages caused by the insured loss on which the public adjuster is engaged.  The word “firm” shall include any corporation, partnership, association, joint-stock company, or person.

(e) A public adjuster contract may not contain any contract term that includes any of the following terms:

(1) Allows the public adjuster's percentage fee to be collected when money is due from an insurance company but not paid, or that allows a public adjuster to collect the entire fee from the first check issued by an insurance company rather than as a percentage of each check issued by an insurance company.

(2) Requires the insured to authorize an insurance company to issue a check only in the name of the public adjuster.

(3) Imposes collection costs or late fees.

(4) Precludes a public adjuster from pursuing civil remedies.

(f) Before the signing of the contract, the public adjuster shall provide the insured with a separate disclosure document regarding the claim process that states:

(1) Property insurance policies obligate the insured to present a claim to his or her insurance company for consideration.  There are three types of adjusters that could be involved in that process.  The definitions of the three types are as follows:

a. “Company adjuster” means the insurance adjusters who are employees of an insurance company.  They represent the interest of the insurance company and are paid by the insurance company.  They will not charge you a fee.

b. “Independent adjuster” means the insurance adjusters who are hired on a contract basis by an insurance company to represent the insurance company's interest in the settlement of the claim.  They are paid by your insurance company.  They will not charge you a fee.

c. “Public adjuster” means the insurance adjusters who do not work for any insurance company.  They work for the insured to assist in the preparation, presentation, and settlement of the claim.  The insured hires them by signing a contract agreeing to pay them a fee or commission based on a percentage of the settlement or other method of compensation.

(2) The insured is not required to hire a public adjuster to help the insured meet his or her obligations under the policy but has the right to do so.

(3) The insured has the right to initiate direct communications with the insured's attorney, the insurer, the insurer's adjuster, and the insurer's attorney, or any other person regarding the settlement of the insured's claim.

(4) The public adjuster is not a representative or employee of the insurer.

(5) The salary, fee, commission, or other consideration is the obligation of the insured, not the insurer.

(g) The contracts shall be executed in duplicate to provide an original contract to the public adjuster and an original contract to the insured.  The public adjuster's original contract shall be available at all times for inspection without notice by the Commissioner.

(h) The public adjuster shall provide the insurer a notification letter, which has been signed by the insured, authorizing the public adjuster to represent the insured's interest.

(i) The insured has the right to rescind the contract within three business days after the date the contract was signed.  The rescission shall be in writing and mailed or delivered to the public adjuster at the address in the contract within the three-business-day period.

(j) If the insured exercises the right to rescind the contract, anything of value given by the insured under the contract will be returned to the insured within 15 business days after the receipt by the public adjuster of the cancellation notice.

We thank Codes FindLaw.Com/NC for this article of statutes for North Carolina

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Hurricane Michael Mexico Beach Devastation

Mexico Beach Devastation

By Righteous Claim Solutions, LLC | Jan 3, 2019

This is the blurb on the home page of the Mexico Beach website: WE ARE UNFORGETTABLE#LOVEMEXICOBEACHUnfortunately, due to Hurricane Michael—a Category 4 storm which made landfall in Mexico Beach, Florida, on October 10, 2018—most of the area saw major destruction. Rest assured that we are a strong, resilient community and we will come back from this better than ever before. While there are obstacles in front of us, we will get back to that place—that place that makes Mexico Beach unforgettable. We would also like to thank all those who have offered their support, time, manual labor, and supplies in the wake of the hurricane. Your help has meant everything to us!Sincerely,Kimberly Shoaf, president of the Mexico Beach Community Development Council Righteous Claim Solutions is a premiere Public Adjuster company helping with the recovery and rebuilding efforts in Mexico Beach. Jack Taylor is one of the most honorable and respected men in the entire industry. Mexico Beach was devastated by Hurricane Michael. It’s been over two months since this catastrophic event and the rebuilding is moving forward. The before and after photos are incredible – and very sad. The Florida panhandle has always been a favorite destination for travelers in Georgia, Alabama, Texas, and beyond – even Canada. Hwy 98 is the main corridor thru Mexico Beach – it still looks like a bomb exploded. If you are someone you know need assistance with estimates and other services. Do not let thousands of dollars be remiss in your settlement when a simple consultation can be the difference. In the meantime our prayers are with everyone impacted by this devastating storm. Jack TaylorRighteous Claim Solutions 

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The Settlement

Step 11: The Settlement

By Righteous Claim Solutions, LLC | Nov 1, 2018

Congratulations, the negotiation phase is complete. If all has gone well, Righteous Claim Solutions Adjuster and the Carrier’s Adjuster have agreed on the Scope of Repairs. The Carrier’s Adjuster will now ask for authority to settle the claim at our agreed Scope of Repairs and cost. If the Carrier agrees they should now issue a check for that amount less the deductible and any depreciation. This is when payment is due upon receipt of the Insurance proceeds to Righteous Claim Solutions for the percentage stated in the original contract. The remaining funds should be issued to you, the client, to complete your repairs. Step 1: Client Contact Learn More Step 2: Face To Face Learn More Step 3: The Decision Learn More Step 4: Contract & Letter Of Engagement Learn More Step 5: Contacting Carrier Learn More Step 6: Request Certified Copy of Policy Learn More Step 7: Estimate Preparation Learn More Step 8: Client Review & Approval Learn More Step 9: Estimate Submission-Proof Of Loss Learn More Step 10: Negotiation Phase Learn More Next Steps… Email Righteous Claim Solutions Today for a Consultation phone call or meeting. We look forward to helping you with your loss. Email Us Today

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This is when RIghteous Claim Solutions Public Adjuster meets with Insurance Carrier Adjusters to Negotiate the Estimate and Damages of the loss

Step 10: Negotiation Phase

By Righteous Claim Solutions, LLC | Nov 1, 2018

We have completed our Estimate of damages. The Carrier has completed their Estimate of damage. This is the process through which we discuss and negotiate the differences in our published estimates. This is where Righteous Claim Solutions Representatives shine. The standard procedure is the Righteous Public Adjuster negotiates with the Carrier’s Adjuster to obtain the best possible settlement. This process can take days, weeks or even months depending on the Carrier’s Adjuster’s attitude, experience, and availability. Policy language and expertise in the interpretation of said language plays a vital role in the negotiation process. It is here when the precision and skill of the Estimate Writer comes into play. By both being able to interpret the policy language and formulate the language into an estimate format, gives us a great advantage in the Step 9 process.

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Your estimate is submitted to your Carrier with a proof of loss

Step 9: Estimate Submission-Proof Of Loss

By Righteous Claim Solutions, LLC | Nov 1, 2018

The Estimate is complete, approved by the client, and is now submitted to the Insurance Carrier. It is now time for Righteous Claims to submit a Sworn Statement in Proof Of Loss. The Proof Of Loss is to obtain a formal statement from the Policy Holder regarding the true circumstances and scope of property loss. It is up to you, the policyholder, to provide a Proof Of Loss Statement for your Claim to be Processed. It is customary and generally required that the Proof of Loss be submitted by a specific date- a time frame of typically 60 days.  

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This is where you, the client, looks over the Estimate that Righteous Claims Estimator has prepared for you on Xactimate Software

Step 8: Client Review & Approval

By Righteous Claim Solutions, LLC | Nov 1, 2018

At this step, Righteous Claim Solutions has completed its preliminary estimate. It will now be provided to you, our client for your review. At this point, you have the opportunity to make any changes you deem necessary through discussion with our Estimator. If no changes are required and upon your approval, it will now be published (sent) to the Insurance Carrier for their review.

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This is when Righteous Claim Solutions begins to prepare your estimate

Step 7: Estimate Preparation

By Righteous Claim Solutions, LLC | Nov 1, 2018

At this point, our Structure Estimator will visit and evaluate the damage to your property. During this process, he will sketch (draw) scope (make a list of damaged materials) and take photographs inside and out of every room and exterior elevation to assist him/her in the proper assessment of your loss. Depending on the size of your structure, this process can take a few hours to several weeks to complete. The specifics of this step have to be as exact and precise as possible. This measuring, recording, and photographing process provides all the necessary information to prepare a Professional Comprehensive Estimate using the latest version of Xactimate. Xactimate is the Industry Standard Estimating Program used by most Insurance Carriers nationwide. Righteous Claim Solutions CEO, Jack, has been using this Software since its inception. Our team is reliable and proficient in its use and application.

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This is when we request an updated copy of your policy

Step 6: Request Certifed Copy Of Policy

By Righteous Claim Solutions, LLC | Nov 1, 2018

Now that we have sent the letter of engagement to your Carrier, the next step is that we request a certified copy of your policy. This gives us the latest copy with any changes, additions or exclusions made to the policy after the initial purchase of the Insurance. This certified copy of your policy is where we find your coverages: IE. Policy Limits, Named Insured, Property Location, Riders and any other pertinent information ascribed to your coverage.

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This is where Righteous Claim Solutions contacts your policy holder or Insurance Carrier and sends a Letter of Engagment about your Claim/loss

Step 5: Contacting Carrier

By Righteous Claim Solutions, LLC | Nov 1, 2018

Contacting Carrier is when Righteous Claim Solutions makes contact with your Insurance Provider. This is when your Insurance Company is advised that your Claim is now being handled by us. The Carrier is notified via the Letter of Engagement you previously signed. This interaction gives us the authority to handle your claim and gives the Carrier permission to discuss your claim with us, your Public Adjusting Firm.

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This is where the client signs the contract with Righteous Claims Solutions and a Letter of Engagement is prepared

Step 4: Contract and Letter Of Engagement

By Righteous Claim Solutions, LLC | Nov 1, 2018

Congratulations, you have signed a Contract with Righteous Claim Solutions. You have just acquired years of experience and a well Qualified Public Adjusting Firm to help you maneuver the Claim Process. At this point, you can take a breath. This is the moment when you take some time for your family. Righteous Claims will be handling the process with full attention at this moment.

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